Frequently Asked Questions
What do I need to book a Wanderbus pass?
All you need to book is your start date, your first pick-up point, and your stops. And you’re on your way!
What do I do once I have bought my pass?
Once you’ve bought your pass, the Wanderbus will pick you up from a pre-agreed pick-up point. Upon booking, you can choose where your pick-up will be. See pick up points.
Who can I contact if I need help?
If you need help, you can call or whatsapp our call centre on +593 998 69 19 193 or +593 02 322 74 64, extension 106. We are available from 08:30 AM to 05:30 PM (GMT-5). Or send us an email to [email protected].
What are the procedures if I need to change my travel date and/or pick up points?
Simply login to our website and change your travel date. If you’re already in Ecuador, you can rearrange your trip via the website, or you can tell your Wanderbus guide about your change of plans. Any changes must be made 24 hours prior to the bus’ departure; if not, the system will not allow you to change the date. If you need a last minute change, please contact us directly so we can help you.
How do I choose between the different passes?
First, decide where you want to go (if you are not sure, check out our planning guide – we’ve got decades of experience traveling Ecuador!). Then, decide your start and end points, check to see which of the passes fits them best, and voilà! After that, don’t forget to add on our incredible extra activities.
How does it work?
See our How it Works page!
How do I know if my seat is confirmed?
If you are able to book a seat or make a change through our system, your seat is confirmed and you don’t have to do anything else.
What do I do if I lose my Wanderbus pass?
Option 1: Go to your email and check your booking reference number.
Option 2: Log into your Wanderbus profile to access all your information online.
Option 3: Contact any of the Wanderbus crew and with your name and passport number — we can help you out.
What are the terms and conditions?
See our Terms & Conditions
Does my Wanderbus pass include accommodation?
No, your pass does not include accommodation. It’s best to contact hotels and hostels directly to confirm prices and availability – we can help you with that. We have a great selection of Backpacker Hostels, Guesthouses, Lodges and Hotels in all our locations on our recommended list to suit every budget and travel style.
Does my Wanderbus pass include food?
Your Wanderbus pass does not include food, but it offers several stops at great restaurants, cafes and markets on the way, giving you the chance to grab a meal or stock up on snacks.
Does my Wanderbus pass include flights?
Wanderbus passes do not include flights, but we can help you find the best flight for you. Get in touch!
Does Wanderbus pick up from the airport?
Wanderbus does not offer airport transfers, but we do pick you up from the main touristic areas of Quito, Baños, Cuenca and Montañita, as well as very close to Guayaquil airport.
How do I choose between the different passes?
First, decide where you want to go (if you are not sure, check out our suggestions – we’ve got decades of experience of travelling Ecuador!). Then, decide your start and end points, check to see which of the passes fits them with best, and voilà! After that, don’t forget to add on our incredible extra activities.
What is included on my pass?
Your Wanderbus pass includes trips on our modern tour buses, the best local guides, the safest and most experienced drivers, and all activities and tours.
Will Wanderbus pick me up from my hotel or hostel?
The Wanderbus offers hotel and hostel pick up only in Quito since the city is very large. If you’re staying in another accommodation (AirBnB, friend’s house, another hotel or hostel, etc.) you will have to meet at one of our set pick-up points in touristic areas, at either The Blue House Hostel in Plaza Foch or Plaza Belmonte in the Old Town.
In Baños, Cuenca and Montañita we only offer set pick up points from the main touristic areas. Due to the logistics of some streets or neighborhoods, as well as the small size of these other cities, we are not able to pick up everyone from their individual hostels or hotels in Baños, Cuenca and Montañita.
You can use our planning guide to see where the pick up points will be so you can plan your trip accordingly. Also, check out our list of hotels and hostels to see where we have pick ups in Quito to plan your trip.
How often does the bus depart per day?
From July 1st, Wanderbus Ecuador departs 6 days a week from Quito, except Sunday, and 3 days for all other routes (Baños > Quito, Baños > Cuenca, Cuenca > Montañita, and Montañita > Quito). Please check our timetable section.
Do you hire your buses?
Yes, we hire brand new buses.
What is the distance between stops?
The distance between the stops varies but you will not be on the bus for more than three hours straight without stopping.
What should I bring on my Wanderbus Ecuador trip?
Your basic packing list should include:
- Sun screen
- Bug Spray
- Hiking boots
- Cosy jacket
- Wind breaker
- Bathing suit
- Credit card
- Plenty of cash in bills smaller than US$50
- Travel insurance
- Wanderbus Ecuador guides
- Your passion for independent travel
Should I tip the guide?
Your guide works tirelessly each day to make your wandering as wonderful as can be! Show him or her some love with a small tip – US$5-10 per day is about right.
Does Wanderbus offer tours or packages?
We offer some extra tours and activities that complement our service around Ecuador. See our Wanderbus Extra Tours.
Am I too old to climb aboard the Wanderbus?
No! Fear not: our tour bus and routes adapt to all ages, interests and abilities. If you want flexible travel, this is the tour for you.
Does Wanderbus Ecuador offer any discounts?
We offer a family discount for families of 4: buy 3 passes, get 1 free. Children under 2 years-old travel free. We also offer special prices for our extra tours and activities to all our Wanderers. There are no student discounts.
How much should I budget per day for expenses?
Your daily budget depends on how much you are willing to spend at each stop, and on what activities you are expecting to do. Ecuador is a cost-effective destination, but this also depends on what standard you choose to travel. As a base reference we suggest a minimum of US$20 per day without activities and around US$60 with activities.
What’s the weather like?
Ecuador’s wildly diverse geography means that separate climates and seasons are at play within each region, but there’s not a huge difference from month to month. That said, the weather here is famously changeable and, especially in the highlands, you can experience all four seasons in one day! The coast is consistently warm and humid and the mountains can get very cold, snowy even.
See our Ecuador travel guide for more weather information.
Do I need a visa?
You don’t need a visa for trips up to 90 days. A tourist visa is issued by Immigration on arrival. Visas for longer stays can be arranged once you are here. You will need travel insurance to travel with Wanderbus Ecuador.
How do I find out more about my passport regulations?
What is a hop-on, hop-off bus?
A hop-on, hop-off bus travels a set route with predetermined stops. You can get off at any of these stops, spend as much time as you choose there, then re-board the bus and carry on the set route.
Where can I find the Wanderbus Ecuador offices?
Our offices are located at Valladolid N24-296 & Francisco Galavis, in the Floresta neighborhood of Quito, Ecuador.
Our offices are open 9 am to 5 pm Monday to Friday
Where does the Wanderbus go?
Wanderbus Ecuador travels to:
- Piakawe Lagoon
- Puerto Misahualli
- Santa Rita Community
- Papallacta Thermal Springs
- Guamote and other markets
- Puerto López
- Family farm in Chone
- And many other stops along the way!
Who chooses the Wanderbus?
Wanderbus Ecuador is a perfect travel option for everyone: we welcome all kinds of groups, families, friends, couples, or single adventurous travelers of all nationalities – that’s what makes Wanderbus Ecuador so interesting, diverse, and a great place to meet new friends!
What is the maximum length of a Wanderbus Ecuador trip?
Each pass is valid for one year from the start date, and can be used only once in each section of the route.
How far in advance should I buy the pass?
Passes must be reserved at least 24 hours before the bus is due to depart, but be aware that buses fill up quick – reserve early to avoid disappointment!
If I get ill or an issue arises that means I have to go back to where I started my trip, will I miss the journey, or do I have an opportunity to repeat the trip?
As travellers ourselves, we know that when you’re on the road, anything can happen. That’s why we allow you to repeat the trip should something come up, once you have shown the supporting verification.
Can I postpone a pass if I have bought it for a scheduled date?
You can make any changes up to 24 hours before the bus is due to depart, if there is availability on that day. For that reason, we recommend making changes at least two days before departure.
How can I pay for my pass?
You can pay for your pass using a major credit card through our online booking system, or you can visit us in our offices – see map and details
How do I book optional activities?
Book online on our website or with your on-board local guide.
Is Ecuador safe?
The great majority of Ecuador has been ruled safe for travel by the UK Foreign Office and the US State Department rates it Level 1: Exercise Normal Precautions.
Who travels in the Wanderbus?
Men and women traveling alone choose the Wanderbus for safety reassurance and to meet friends with whom to share their adventure.
Couples who want to make the most of their time opt for the Wanderbus as it’s the most convenient way to get around Ecuador.
Groups of adventurous friends are regulars aboard the Wanderbus as we visit the most sought-after destinations.
Anyone else who wants to travel flexibly takes the Wanderbus to experience the real Ecuador.
How much luggage can I bring?
On pick-up, hand luggage will be verified, which can be a backpack no heavier than 8kg and the hold baggage no heavier than 20kg.
What do I do if I miss the bus?
If you don’t show up at the scheduled time on the selected day, you will be charged US$50 and will be able to reschedule your departure. If this happens a second time, the charge will be US$100.
Does Wanderbus Ecuador offer tours to the Galapagos Islands?
We offer a range of hop-on, hop-off tours to the Galapagos Islands. Click here to see them.
Does Wanderbus Ecuador offer tours to the Amazon?
Yes! You can choose from a number of passes that go to the Amazon, which include the Wanderpass + Amazona Pass, the Wanderpass Express, the Cotinga Pass, and the Amazona Pass. See our passes page for more information. We also offer add-on tours to the Amazon. See our extra tours section for more information.
Can I cancel my tour?
- Cancellation must be made through our website wanderbusecuador.com.
- The return of payments made in cash should be collected from the following address: Valladolid N24-296 and Francisco Galavis, Quito, Ecuador.
- If for any reason you need to cancel and you notify us a minimum of 45 days in advance of your departure date, the value of the deposit will remain secure until you are ready to use it on a journey of the same or greater total value, valid to be used within one year. After one year, you will lose the paid amount and the opportunity to reschedule the route. Reimbursement of the deposit will not apply.
Fees will be charged for cancellation to cover costs incurred by the OPERATOR, the value of the cancellation fee will depend on the number of days before the date of the trip’s departure (excluding the day of departure and the day of notification). If you have cancelled up to two days in advance, a commission of 100% will be charged. If you cancel further in advance, you will be charged a rate of 50%.